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Privacy Policy

Kent Sports Fitness Limited
Last Updated: 1st October 2024

Kent Sports Fitness Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and share your data, under the General Data Protection Regulation (GDPR) and other relevant data protection laws. You agree to the terms outlined in this Privacy Policy when using our services.

  • Data We Collect

We collect personal data from you when you interact with our services, including but not limited to:

Personal Information: Your name, contact details, date of birth, and any relevant medical information provided via medical forms for safety purposes.

Membership Information: Data related to your membership with us, including sign-up details and payment information.

Communications Data: Messages or communications with us, including emails, phone calls, or any other form of communication.

  1. How We Use Your Data

We use your data for the following purposes:

  • Safety and Health: Medical and personal information is collected to ensure we can provide safe and effective treatment during clinic sessions and when running classes.
  • Communication: We may use your contact information to send you updates regarding your bookings, classes, clinic treatments, and any other activities relating to Kent Sports Fitness Limited.
  • Staff Coordination: We may share your data internally among Kent Sports Fitness Limited staff for operational purposes, ensuring that all staff are informed about class schedules, clinic treatments, and other relevant details necessary for the smooth running of our services.
  1. Data Storage and Security

Your data is stored in the following secure locations:

  • Secure Website: Personal data is stored on our secure, encrypted website.
  • Cloud Storage: We use secure, encrypted cloud services to store and manage personal information.
  • Tablets and Company Devices: Data may also be stored locally on secure company tablets for staff use.

We take all necessary precautions to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, firewalls, and access control measures.

  1. Payment Information

We do not store your payment details. Payments are processed through secure third-party financial systems, including Stripe and Klarna, which handle transactions under strict security protocols. Your payment information is only used when necessary and with your consent during the transaction process, and it is secured through these platforms. We do not have access to your payment card details.

All payments are processed through these secure systems, ensuring that your financial data is protected.

  1. Sharing Your Data

We do not share your data with third parties unless required by law or necessary for the operation of our business (e.g., for payment processing). Your data will only be shared internally with Kent Sports Fitness Limited staff for the purposes described above.

  1. Your Rights

You have the following rights regarding your data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You can request that any inaccurate or incomplete information be corrected.
  • Erasure: You can request that your data be deleted, subject to certain conditions.
  • Restriction: You can request that we restrict the processing of your data under certain circumstances.
  • Objection: You have the right to object to our use of your data for specific purposes.
  • Data Portability: You can request that we transfer your data to another service provider where technically feasible.
  1. How Long We Retain Your Data

We will retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Medical records will be retained by healthcare and legal guidelines.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and, where appropriate, notified to you via email or other communication methods.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Kent Sports Fitness Limited

By continuing to use our services and becoming a member, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.